Itinala ng Bureau of Customs (BOC) ang pinakamataas nitong resolution rate sa 94.41% ng mga reklamong natanggap ng ahensya sa Malacañang’s 8888 Hotline mula Enero hanggang Oktubre ngayong 2020.
Sa 286 tickets, 270 ay naresolba na. Sampu sa mga ito ay nalutas na nitong Nobyembre habang naghihintay na lang ng feedback ang natitira pang 6.
Sa 8888 hotline maaaring magreklamo ang publiko ukol sa red tape o magsumbong ng mga korap na akitibidad sa gobyerno.
Sa kaparehong panahon, nakapagproseso at resolba rin ang BOC ng 520,507 tickets o 100% ng iba’t ibang isyung pumasok sa Customer Care Portal System ng ahensya. Nasa 0.84 day per ticket ang average response time ng BOC at average resolution rate ng 4.31 days.
Ito’y sa kabila ng mga restriksyong dulot ng community quarantine.
Anchored on its mantra, “Sentro ng Katotohanan, Tapat sa Mamamayan”, Balita Central Digital complements and supports the Balita Central newspaper published bi-monthly to combat fake news and to provide the public with easy-to-digest news bits that are sourced solely from the Presidency and government agencies.
Balita Central is under the supervision of the Bureau of Communications Services (BCS), one of the attached agencies of the Presidential Communications Operations Office (PCOO).
Launched on February 28, 2019 at the Manila Light Rail Transit System Line 2 (LRT-2) Cubao Station, Quezon City, it also aims to raise awareness among local communities about the policies, programs, and accomplishments of the Presidency.
Through this platform, Balita Central Digital aims to reach further the online community to deliver more accurate information and communication services in order to educate the citizenry regarding national issues which would enlighten them to be engaged and be empowered in contributing to building a better nation.
Balita Central is situated at the BCS Headquarters located beside the Philippine Cancer Society along San Rafael, San Miguel, Malacañang Complex, Manila City. Its official website address is balitacentral.ph.
For inquiries and feedback, Balita Central may be contacted at email@example.com.